Due to all our orders being PREORDER we place all to our manufacture, after that it takes 7-14 for them to ship to our warehouse then we ship the next day to your address providing you a tracking number.

Refund & Exchange Policy

At Aurvella Luxe, we stand by the quality of our products and are committed to ensuring customer satisfaction. If you’re not happy with your purchase, we offer the following return and exchange policy:

Refund Policy

-If the sizing is incorrect or you are unsatisfied with the quality, you may request a full refund within 7 days of receiving your order.

-The product must be unworn, unused, and in its original packaging with no damage to the box.

-Refunds will be processed once we receive and inspect the returned item.

Exchange Policy

•After the 7-day refund period, you have up to 15 days to request an exchange for a different size or product.

•The item must still be unworn, unused, and in its original packaging with no damage to the box.

•Exchanges are subject to product availability.

We offer this policy because we are 100% confident in our product quality and strive to ensure every customer is satisfied. If you have any questions, feel free to contact our support team wer’e happy to help!

jwestontreasures@gmail.com

Feel free to send us any inspiration images or product ideas via our Instagram! We love hearing from you and are happy to check if we have it available. Don’t hesitate to reach out—we’re here to help you find exactly what you’re looking for!

Yes our shoes come true to size